Shipping Countries: United States (US)

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Shipping States: Alabama (United States (US)), Arizona (United States (US)), Arkansas (United States (US)), California (United States (US)), Colorado (United States (US)), Connecticut (United States (US)), Delaware (United States (US)), District of Columbia (United States (US)), Florida (United States (US)), Georgia (United States (US)), Idaho (United States (US)), Illinois (United States (US)), Indiana (United States (US)), Iowa (United States (US)), Kansas (United States (US)), Kentucky (United States (US)), Louisiana (United States (US)), Maine (United States (US)), Maryland (United States (US)), Massachusetts (United States (US)), Michigan (United States (US)), Minnesota (United States (US)), Mississippi (United States (US)), Missouri (United States (US)), Montana (United States (US)), Nebraska (United States (US)), Nevada (United States (US)), New Hampshire (United States (US)), New Jersey (United States (US)), New Mexico (United States (US)), New York (United States (US)), North Carolina (United States (US)), North Dakota (United States (US)), Ohio (United States (US)), Oklahoma (United States (US)), Oregon (United States (US)), Pennsylvania (United States (US)), Rhode Island (United States (US)), South Carolina (United States (US)), South Dakota (United States (US)), Tennessee (United States (US)), Texas (United States (US)), Utah (United States (US)), Vermont (United States (US)), Virginia (United States (US)), Washington (United States (US)), West Virginia (United States (US)), Wisconsin (United States (US)), Wyoming (United States (US)), Alaska (United States (US)), Hawaii (United States (US)), Armed Forces (AA) (United States (US)), Armed Forces (AE) (United States (US)), Armed Forces (AP) (United States (US))

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Ready to ship in 3-5 business days

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Shipping Policy

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PROCESSING TIME:
The time needed to prepare an order for shipping can vary. In most circumstances, orders are shipped out within 3-5 business days.
Due to weekend delays and the nature of candles, orders will only be shipped out on Monday- Friday.

SHIPPING TIMES:
North America: 5-7 business days after a 3-5 business day processing time.

*IMPORTANT*- In the warmer months (June-September), we ONLY ship out on Monday-Wednesday. This is to ensure your candles do not sit in a hot truck or warehouse over the weekend and melt.

We try our best to meet these shipping estimates, but they cannot be guaranteed. Actual delivery time will depend on the postal service. Once the package is scanned by the post office, we have no control over how long the package will take to arrive. We are not liable or responsible for any delays, reroutes, or failed deliveries of your package.
However, if there are any questions or concerns with your order, please contact us at hello@chillbabecandleco.com.

CUSTOMS AND IMPORT TAXES:
If you are purchasing from outside of the United States, you are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.

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Refund Policy

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We want you to love your Chill, Babe Candle Co. purchase! While we stand behind the quality of every product, our candles and other home fragrance items are handmade, which means small variations are normal. Here’s everything you need to know about returns, exchanges, and refunds.

1. General Return Policy
Due to the nature of our products, used candles and home fragrance items cannot be returned, exchanged, or refunded.

Any unused item that is older than 14 days from the date of purchase cannot be returned or exchanged.

All sale, clearance, seasonal items, gift cards, and digital products are final sale and cannot be returned or exchanged.

2. Damaged Items – Shipping Orders
We will replace or refund products that were damaged during shipping from www.chillbabecandleco.com.

To qualify, you must email photographic proof of damage and your receipt/order number to hello@chillbabecandleco.com within 48 hours of delivery.

After 48 hours, we cannot accept claims for shipping-related damage.

3. Defects or Damage After Use
We are not responsible for damage that occurs after a candle has been lit or a product has been used, as burning conditions and environments vary.

If you believe a product has a defect that caused damage during normal use, contact us within 48 hours of the occurrence with:
Photos showing the issue
Your order number or proof of purchase
A brief description of how the product was being used at the time
Claims submitted without this information cannot be assessed for replacement or refund.

4. Gift Purchases
We are not responsible for items received as gifts.

All replacement or refund requests must come directly from the original purchaser and include the original order number.

5. In-Person Purchases (Markets, Pop-Ups, Storefront)
All sales are final for in-person purchases. Please inspect your item at the time of purchase.

If you discover a defect within 48 hours, contact us with photos and proof of purchase so we can assess the issue.

After 48 hours, replacements or refunds will not be offered.

6. Order Cancellations
To request an order cancellation, email us at info@chillbabecandleco.com within 24 hours of placing your order.

If your order has already shipped, it cannot be cancelled.

7. Returns for Eligible Items
For unused items eligible for return, the customer is responsible for shipping costs.

All eligible refunds will be issued as store credit.

Items must be returned in their original packaging and received within 14 days of delivery.