Shipping Countries: United States (US)

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Shipping States: Alabama (United States (US)), Arizona (United States (US)), Arkansas (United States (US)), California (United States (US)), Colorado (United States (US)), Connecticut (United States (US)), Delaware (United States (US)), District of Columbia (United States (US)), Florida (United States (US)), Georgia (United States (US)), Idaho (United States (US)), Illinois (United States (US)), Indiana (United States (US)), Iowa (United States (US)), Kansas (United States (US)), Kentucky (United States (US)), Louisiana (United States (US)), Maine (United States (US)), Maryland (United States (US)), Massachusetts (United States (US)), Michigan (United States (US)), Minnesota (United States (US)), Mississippi (United States (US)), Missouri (United States (US)), Montana (United States (US)), Nebraska (United States (US)), Nevada (United States (US)), New Hampshire (United States (US)), New Jersey (United States (US)), New Mexico (United States (US)), New York (United States (US)), North Carolina (United States (US)), North Dakota (United States (US)), Ohio (United States (US)), Oklahoma (United States (US)), Oregon (United States (US)), Pennsylvania (United States (US)), Rhode Island (United States (US)), South Carolina (United States (US)), South Dakota (United States (US)), Tennessee (United States (US)), Texas (United States (US)), Utah (United States (US)), Vermont (United States (US)), Virginia (United States (US)), Washington (United States (US)), West Virginia (United States (US)), Wisconsin (United States (US)), Wyoming (United States (US)), Alaska (United States (US)), Hawaii (United States (US)), Armed Forces (AA) (United States (US)), Armed Forces (AE) (United States (US)), Armed Forces (AP) (United States (US))

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Ready to ship in 1-3 business days

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Shipping Policy

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Damaged, Lost or Stolen Orders

If a product arrives damaged, please email within 5 days of delivery at ollieluesoapco@gmail.com. Please include your full name, shipping address, email, order number, a photo of the product, and a photo of the outside of the package.

All products that have arrived damaged will have a claim filed with the shipping carrier. Replacement of broken items is at discretion of Ollie Lue Soap Co LLC. If your order has been lost in the mail or stolen, please reach out to your local post office or delivery service.

Ollie Lue Soap Co LLC is not responsible for lost or stolen packages.

Please ensure your shipping address is accurate. Ollie Lue Soap Co LLC cannot be responsible for incorrect addresses. If the package is returned, the buyer is responsible for additional shipping costs. If there are any issues with your order/address after placing your order, please contact us immediately so this can be addressed quickly for you.

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Refund Policy

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Return Policy

Due to the handmade nature of our products, returns are not accepted. Please be sure to read all scent descriptions and ingredients listed to ensure that the product you order will be the right product for you. 

You can always contact us for any question at hello@ollieluesoapco.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

Due to the hygiene nature of products, returns and exchanges are not accepted. Refunds will not be issued because you're not fond of a scent or are allergic to an ingredient. Full ingredient listings are disclosed for every product for this very reason, so please ensure you have read through for any possible allergens prior to ordering.

Damaged, Lost or Stolen Orders

If a product arrives damaged, please email within 5 days of delivery at hello@ollieluesoapco.com. Please include your full name, shipping address, email, order number, a photo of the product, and a photo of the outside of the package.

All products that have arrived damaged will have to have a claim filed with the shipping carrier. Replacement of broken items is at discretion of Ollie Lue Soap Co LLC. If your order has been lost in the mail or stolen, please reach out to your local post office or delivery service. 

Ollie Lue Soap Co LLC is not responsible for lost or stolen packages.

Please ensure your shipping address is accurate. Ollie Lue Soap Co LLC cannot be responsible for incorrect addresses. If the package is returned, the buyer is responsible for additional shipping costs. If there are any issues with your order/address after placing your order, please contact us immediately so this can be addressed quickly for you.